SBT Question-Paper Contributed by Joydeep Pal updated on Aug 2020
  • Apply to Premium Jobs from Top MNCs
  • Priority Shortlisting & Call-letters for drives
PREMIUM MEMBERSHIP
PREMIUM MEMBERSHIP
Apply to Premium Jobs from Top MNCs
Priority Shortlisting & Call-letters for drives
Access of Complete Question and Solution of the Test Series
Take Test Now

State Bank of Travancore(SBT) Associate bank of SBI,SBT 2012 PO,Clerical Cadre, Technical officers Managers recruitment notification details SBT and SBI jobs details, SBT,SBI previous years written test examination solved question papers,SBT,SBI-2012 vacancy details, SBT PO Probationary Officers and Clerks  Selection procedure ,test pattern,SBT SBI Reasoning Quantitative Aptitude ,Data Intrepretation(DI), Marketing aptitude, General awareness, current affairs questions with answers

English Language
Directions (1-15): Read the following passage carefully and answer the questions given below it. Certain words/expressions are given in bold in the passage to help you locate them while answering some of the questions. 

Radically changing monsoon patterns, reduction in the winter rice harvest and a quantum increase in respiratory diseasesall part of the environmental doomsday scenario which is reportedly playing out in South Asia. According to a United Nations Environment Programme report, a deadly threekm deep blanket of pollution comprising a fearsome cocktail of ash. acids, aerosols and other particles has enveloped this region. For India, already struggling to cope with a drought^the implications of this are devastating and further crop failure will amount to a life and death question for many Indians. The increase in premature deaths will have adverse social and economic consequences and a rise in morbidities will place an unbearable burden on our crumbling health system. And there is no one to blame but ourselves. Both official and corporate India has always been allergic to any mention of clean technology. Most mechanical two wheelers roll off the assembly line without proper pollution control system. little effort is made for R & D on simple technologies, which could make a vital difference to people's lives and the environment . However, while there is no denying that South Asia must clean up its act, skeptics might question the timing of the haze report. The Kyoto meet on climate change is just two weeks away and the Stage is set for the usual battle between the developing world and the West, particularly the U.S. President Mr. Bush has adamantly refused to sign any protocol, which would mean a change in American consumption level. U.N. environment report will likely find a place in the U.S. arsenal as it plants an accusing finger towards controls like India and China. Yet the U.S. can 
hardly deny its own dubious role in the matter of erasing trading quotas. Richer countries can simply buy up excess credits from poorer countries and continue to pollute. Rather than try to get the better of developing countries, who undoubtedly have taken up environmental shortcuts in their bid to catch up with the West, the U.S. should take a look at the environmental profligacy, which is going on within. From opening up virgin territories for oil exploration to relaxing the standards 
for drinking water, Mr. Bush's policies are not exactly beneficial, not even to America's interests. We realize that we are all in this together and that pollution anywhere should be a global concern otherwise there will only be more tunnels at the end of the tunnel. 

1. Both official and corporate India is allergic to: 
(1) failure of monsoon 
(2) poverty and inequality 
(3) slowdown in industrial production 
(4) mention of clean technology -Answer
(5) crop failure 

2. Which, according to the passage. Is a life and death question to many Indians? 
(1) Increase in respiratory diseases 
(2) Use of clean technology 
(3) Thick blanket of pollution over the region 
(4) Failure in crops- Answer
(5) Dwindling agricultural yield 

3. If the rate of premature deaths increases it will: 
(1) exert added burden on our crumbling economy 
(2) have adverse social and economic consequences Answer
(3) make positive effect on our efforts to control population 
(4) have less job aspirants in the ' society 
(5) have healthy effect on our economy 

4. Choose the word which is SIMILAR in meaning to the word 'profligacy' as used in the passage. 
(1) wastefulness Answer
(2) conservation 
(3) upliftmeht 
(4) criticality 
(5) denouncement 

5. According to the passage, India cannot tolerate any further: 
(1) crop failure Answer
(2) deterioration of health care system 
(3) increase in respiratory diseases 
(4) proliferation of nuclear devices 
(5) social and economic consequences 

6. According to the passage, two wheeler industry is not adequately concerned about 
(1) passenger safety on the roads 
(2) life cover insurance of the vehicle owners 
(3) pollution control system In the vehicles Answer
(4) rising cost of the two wheelers 
(5) rising cost of the petrol in the country 

7. What could be the reason behind timing of the haze report just before the Kyoto meet, as indicated in the passage ? 
(1) United Nations is working handinglove with U.S. 
(2) Organizers of the forthcoming meet to teach a lesson to the U.S. 
(3) Drawing attentions of the world towards devastating effects of environment degradation. 
(4) U.S. wants to use it as a handle against the developing countries in the forthcoming meet Answer
(5) The meet is a part of political agenda of the U.N. 

8. Choose the word which is SIMILAR in meaning to the word 'allergic' as used in the passage. 
(1) liking 
(2) passionate 
(3) possessive 
(4) crumbling 
(5) repugnant Answer

9. Which of the following is the indication of environmental degradation in South Asia ? 
(1) Social and economic inequality 
(2) Crumbling health care system 
(3) Inadequate pollution control system 
(4) Overemphasis on technology 
(5) Radically changing monsoon pattern Answer

10. What must we realize, according to the passage ? 
(1) No country should show superiority over other countries 
(2) U.N. is putting in hard efforts in the direction of pollution control 
(3) All countries must join hands in fighting pollution Answer
(4) Nobody should travel through tunnel to avoid health hazards 
(5) We all must strive hard to increase agricultural production 

11. Which of the following finds place in the United Nations Environment Programme Report? 
(1) Changing monsoon patterns 
(2) Substantial increase in respiratory diseases 
(3) A serious cover of pollution over the region Answer
(4) Reduction in winter rice harvest 
(5) None of these 

12. Which of the following statements is NOT TRUE in the context of the passage ? 
(1) U.N. environment report blames countries like India and China 
(2) Developing countries have taken environment shortcuts in their bid to catch up with the West. 
(3) U.S. is also to be blamed for environmental degradation and pollution 
(4) Indians cannot afford to have any further crop failure 
(5) U.S. has tightened safety standards for drinking water Answer

13. According to the passage, Kyoto meet is going to witness 
(1) calm and dispassionate thinking on the issue of pollution control 
(2) a blaming game between developed and developing countries Answer
(3) refusal of U.N. to work as arbitrator 
(4) U.S. agreeing to look at the issue of lowering its consumption 
(5) countries agreeing for higher monetary allocation to R & D. 

14. Choose the word which is MOST OPPOSITE in meaning to the word 'dubious' as used in the passage ? 
(1) unquestionable Answer
(2) dissimilar 
(3) illegal 
(4) antisocial 
(5) innovative 

15. Choose the word which is the MOST OPPOSITE in meaning to the word 'morbidity' as used in the passage. 
(1) powerfulness 
(2) healthiness Answer
(3) softness 
(4) acuteness 
(5) purposeful 

Directions (16-25): Which of the phrases (1), (2), (3) and (4) given below should replace the phrase given in bold in the following sentence to make the sentence rammatically cor; rect. if the sentence is correct as it is and 'No correction is required', mark (5) as the answer.

16. The executive had received several warnings before been sus¬pended finally for his lack of punctuality. 
(1) after suspension 
(2) after suspending 
(3) before suspended 
(4) before being suspended Answer
(5) No correction required 

17. Accordingly to the senior partner's instructions they have remitted the amount to your bankers. 
(1) According on 
(2) On accord of 
(3) In accordance with Answer
(4) Accordingly as 
(5) No correction required 

18. The museum has planned for a ten day exhibition showcasing the ' rich culture of the South. 
(1) plan for 
(2) has been planning 
(3) planning on 
(4) have a plan 
(5) No correction required Answer

19. Since the collapse of his business he has become frequent depressed and addicted to alcohol. 
(1) frequent depression and addicted for 
(2) frequently depress and addict to 
(3) frequently depressing and addicted on 
(4) frequently depressed and addicted .to Answer
(5) No correction required 

20. The government will refrain from intervening in the dispute except the company requests it to do so. 
(1) with the dispute except 
(2) in the dispute unless Answer
(3) to the dispute excepting 
(4) in the dispute without 
(5) No correction required 

21. The issue of employee pension schemes will come to the Governing Board meeting next week. 
(1) shall come about in 
(2) will come before 
(3) will come up at Answer
(4> shall come to 
(5) No correction required 

22. The steep rise in oil prices is the reason on account of which we must conserve energy. 
(1) the reason Answer
(2) the reason for 
(3) the reason because 
(4) the reason to 
(5) No correction required 

23. Several customers have requested that the branch timings on weekdays should be changed to reduce inconvenience. 
(1) is changed 
(2) have changed 
(3) shall change 
(4) can change 
(5) No correction required Answer

24. Having failed to plan their political campaign in advance the party members got each other into a mess. 
(1) get one another 
(2) got themselves Answer
(3) have got anyone 
(4) has got everyone 
(5) No correction required 

25. Despite his youth he has the reputation of being one of the most efficient administrators'in the organization. 
(1) from the efficient 
(2) off the more efficient 
(3) of the efficient in 
(4) among the most efficiently of 
(5) No correction required Answer

Directions (26-30) : Read each sentence to find out whether there is any grammatical error in it. The error if any, will be in one part of the sentence, the number of that part is the answer. If there is no error, mark (5). (Ignore errors of punctuation, if any) 

26. Villagers want to build (l)/a bridge crossed the river (2)Answer /to connect their village (3) /to the highway. (4)/ No error (5)
-
27. He has invited one (1)/ of his biggest business rivals (2)/ to his office (3) / to discuss the merger.(4)/ No error (5) Answer

28. To avoid any interruption (1)/ during the presentation (2)/ he checked all the system (3)/ the previous day. (4)/ NoAnswer error (5) 

29. It is the government (1)Answer/ responsibility to provide (2)/ athletes with the necessary facilities (3)/ for their training. (4)/ No error (5) 

30. The management is (1)/ not willing to (2)/ make no concession (3)Answer/ to the employee's demands. (4)/ No error (5)

Directions (31-35) : In each of the following sentences there are two blank spaces. Below each sentence, there are five pairs of words denoted by numbers (1), (2),(3). (4) and (5). Find out which pair of words can be filled up in the blanks In the sentence in the same sequence to make the sentence meaningfully complete. 

31. With the merger, the newly formed company has come to 
_______the country's_______into a modern economy. 
(1) lead — acceptance 
(2) exemplify — transformation 
(3) promote — development Answer
(4) reflect — transfer 
(5) stall — exchange 

32. _____governance does not encourage respect for authority and______the condition of the exploited. 
(1) Frail — enhance 
(2) Lack — recognizes 
(3) Inadequate — heeds. . 
(4) Weak — accentuates 
(5) Effectual — alleviate Answer

33. Although businesses are less ________than they were before liberalization some parts of the economy remain_to restrictions. 
(1) fettered — subject Answer
(2) shunned — accessible 
(3) ignored — vulnerable 
(4) restrict — expose 
(5) defunct — resistant 

34. Today the city________free housing and hospitals and clean streets has become the______ of the entire country. 
(1) offers — example 
(2) known — pride 
(3) with — envy 
(4) providing — challenge Answer
(5) supplies — dream 

35. Since its launch, the computer programme has_______for two thirds of all software sales_______ 
(1) allowed — legally 
(2) plans — globally 
(3) provided — finally 
(4) competed — demand 
(5) accounted — domestically Answer

Directions (36-40) : Rearrange the following six sentences (A), (B), (C), (D), (E) and (F) in the proper sequence to form a meaningful paragraph; then answer the questions given below them. 
(A) To address these issues Indian corporates are increasingly tuning ecofriendly. 
(B) At present however there are only a dozen green buildings in the private sector. 
(C) However though an ecofriendly building may cost more upfront however it is cost effective because of lower operating costs in the long run. 
(D) Today there is growing concern about global warming, energy and water crises. 
(E) The reason is the construction cost of an ecofriendly building is 15% to 20% more than putting up a conventional building. 
(F) Planting trees, using energy saving lighting systems and constructing ecofriendly green buildings are some of the measures they are taking. 

36. Which of the following will be the FIRST sentence after rearrangement? 
(1)A 
(2)B 
(3) C 
(4) D Answer
(5)E 

37. Which of the following will be the SECOND sentence after rearrangement? 
(1)A Answer
(2)C 
(3) D 
(4) E 
(5)F 

38. Which of the following will be the THIRD sentence after rearrangement? 
(1)B ' 
(2)D 
(3) C 
(4) E 
(5)F Answer

39. Which of the following will be the FDTTH sentence after rearrangement ? 
(1)C 
(2)D 
(3) E 
(4) F 
(5) A 

40. Which of the following will be the SIXTH (LAST) sentence after rearrangement ? 
(1)B 
(2)C Answer
(3) D 
(4) E
(5)F 

Directions (41-50) : In the following passage, there are blanks, each of which has been numbered. These numbers are printed below the passage and against each, five words are suggested, one of which fits the blank appropriately. Find out the appropriate word in each case. Mass migration has produced a huge world wide economy of its own which has (4_D so fast during the past few years that the figures have (42) experts. Last year remittances sent home by migrants were expected to (431 $232 billion according to the World Bank which (44) these figures. (45) though the flow of remittances is to alleviate the plight of the migrant's family it cannot on its own lift entire nations out of poverty. Those who study the (46) of remittances argue that the money allows poor countries to put off basic decisions of conomic management like (47)their tax collection systems and building schools. Remittances to poor countries can also (48)the fact that they do not produce much at home. The challenge is now to find programmes that (49) the benefits of remitted cash while (50)some of its downside. 
41. (1) accelerated Answer

(2) grew 
(3) expand 
(4) increase 
(5) escalating 

42. (1) 
(2)encouraged 
(3) astonished Answer 
(4)convinced 
(5) disturb 

43.(1) rise 
(2) represent 
(3) project 
(4) exceed Answer
(5)recover 

44. (1) record 
(2) tracks Answer
(3) estimate 
(4) report 
(5) surveys 

45. (1) detrimental 
(2) minor 
(3) profuse 
(4) benefited 
(5) vital Answer
46) impact 
(4) status 
(5) quality 

47. (1) declaring Answer
(2) established 
(3) measuring 
(4) reforming 
(5) govern 

48. (l)mask Answer
(2) hid 
(3) review 
(4) display 
(5) supported 

49. (1) launch 
(2) predict 
(3) optimum 
(4) appreciate 
(5) maximizeAnswer

50. (1) augmenting 
(2) avoiding Answer
(3) suspend 
(4) projects 
(5) detracting


51.The Criminal Procedure Code (Amendment) Act, 2008 came into effect on December 31, 2009. It incorporates the recommendations of_to prevent overcrowding of jails with undertrials. 
a. The Law Commission 
b. The Justice Mallmath Committee's report 
c. The guidelines issued by the Supreme Court 
Select the correct answer using the codes given below: 
(1) All of the above -Answer
(2) Only a (3) Only b 
(4) Both b and c 
(5) Both a and b 

52.__on December 31, 2009, became the first Indian woman to ski to the South Pole when she crossed a 900 km Antarctic ice trek to reach the South Pole to mark the 60th anniversary of the founding of the Commonwealth. 
(1) AvaniMathur 
(2) Deepika Sharma 
(3) Amita Chauhan 
(4) Reena Kaushal -Answer
(5) MadhumitaSolanki 

53. The Indian Science Award, instituted by the Department of Science and Technology of the Union government, was given by Prime Minister Manmohan Singh to C. R Rao, statistician, at the 97th Indian Science Congress in_on January 3, 2010. 
(1) Kochi 
(2) Chennai 
(3) Thiruvananthapuram -Answer
(4) Pune 
(5) Kolkata 

54. New Year began on a bloody note in Pakistan as seventyfive people were killed and over 50 injured in Shah Hasan Khan, near Lakki Marwat in the _ district of the NorthWestern Frontier Province. 
(1) Chitral 
(2) Dera Ismail 
(3) Bannu -Answer
(4) Peshawar 
(5) Hamirpur 

55. Russia and the United States, on _, 2009, missed the deadline to sign a replacement to the Strategic Arms Reduction Treaty (START) which expired at midnight. 
(1) December 1 
(2) December 5 -Answer
(3) December 25 
(4) December 31 
(5) December 14 

56. The Mojave Desert, on December 7,2009, played host to a very modern spectacle when Sir Richard Branson unveiled Virgin Galactic's SpaceShipTwo for carrying passengers to the brink of space. The Mojave Desert is covered the most in_. 
(1) Utah 
(2) California -Answer
(3) Nevada 
(4) Arizona 
(5) None of the above 

57. The Supreme Court of which of the following countries, on January 3. 2010, ratified a 25year prison sentence for the former President, Alberto Fujimori? 
(1) Peru -Answer
(2) Chile 
(3) South Korea 
(4) Taiwan ^
(5) Cambodia 

58. The Rajya Sabha on December 1, 2009, unanimously approved, by voice vote, the Workmen's Compensation (Amendment) Bill, 2009. Which of the following s/ i are correct regarding the Bill? 
a. It seeks to give higher compensation to workers and their families in the event of injury or death. 
b. It empowers the Centre to enhance the compensation and funeral expenses, by notification, from time to time. 
c. It empowers the government to specify, by notification, monthly wages for an employee. Select the correct answer using the codes given below. 
(1) Only a
(2) Only b 
(3) Only c 
(4) All of the above -Answer
(5) None of these 

59. Multilateral funding agency of the Asian Development Bank, on December 3, 2009, approved 200million dollar loan to finance a road project in_. 
(1) Orissa 
(2) Jharkhand -Answer
(3) Bihar 
(4) West Bengal 
(5) Chhattisgarh 

60. Consider the following statements related to the selection of Vihaan Networks Ltd., a Shyam Group company, as "Technology Pioneers2010." 
a. It was selected by the World Economic Forum as a pioneer. 
b. It was chosen for its innovative and pioneering work in developing solarpowered mobile phone base stations WorldGSM — foi use in rural areas. 
c. Vihaan Networks is the only company to have found a way ol building sustainable phone networks for 3 billion people in rural areas. 
Which of the statements giver above is/are not correct? Selecl the correct answer using th< codes given below: 
(1) Only a 
(2) Both b and c 
(3) Both a and b 
(4) All of the above 
(5) None of these -Answer

61. The Union Cabinet on Decembei 10, 2009, approved amendments to the Energy Conservation Act _______, to introduce the system o issuing energy saving certificate! to be traded in the domestic mar ket. 
(1) 2008 
(2) 2006 
(3) 2004 
(4) 2002 
(5) 2001 

62. The Haryana Power Generation Corporation, on December 24, 2009, became the first State sector power generation utility in the country to get certified for_for its power stations at Yamunanagar and Panipat and corporate office at Panchkula. 
a. ISO: 9001 
b. ISO: 14001 
c.OHSAS: 18001 
Select the correct answer using the codes given below: 
(1) All of the above -Answer
(2) Both a and c 
(3) Both a and b 
(4) Both b and c 
(5) None of these 

63. ONGC. on December 1, 2009, signed agreements to pick up____per cent interest in Phase 12 of the gigantic South Pars gas field and get_per cent of Iran LNG's project that will convert the gas into liquefied natural gas for exports. 
(1)20,40 
(2)30,30 
(3) 40. 20 -Answer
(4) 50. JP 
(5) 15. 45 

64. Reliance Exploration and Production DMCC a wholly owned subsidiary of Reliance Industries Ltd. (RIL), and 
Ecopetrol, on December 4, 2009. signed the Farmout Agreements, for Borojo_in Colombia. 
(1) North Block 42 
(2) South Block 43 
(3) West Block 44 
(4) Only 1 and 2 -Answer
(5) None of these 

65. Japan's government, on December 8, 2009, unveiled $81 billion of new stimulus spending to keep the world's_biggest economy from lurching back into recession. 
(1) Second -Answer
(2) Third 
(3) Fourth 
(4) Fifth 
(5) Sixth 

66. Reliance Communications, on December 12, 2009, bagged mGovernance infrastructure development contracts 
in_circles to offer integration of mobile technology to seamlessly link various government departments to generate information 
systems. 
(1) Kerala 
(2) Maharashtra 
(3) Mumbai 
(4) All of the above -Answer
(5) Only 2 and 3 

67. The Central Government, on December 18. 2009, pegged the country's GDP (gross domestic product) growth for the current fiscal at over_per cent. 
(1) 7.25 
(2) 7.45 
(3) 7.55 
(4) 7.75 -Answer
(5) 8.25 

68. Which of the following major economy related development(s) took place on December 22, 2009? 
a. An agreement was reached between the oil marketing companies and millers on the price of ethanol. 
b. RIL announce a third successive gas discovery in the D3 deepsea block in the KrishnaGodavari basin. 
c. Central Government inks two loan agreements with the Asian Development Bank for funding the country's infrastructure projects. 
Select the correct answer using the codes given below: 
(1) Both a and b 
(2) Both a and c 
(3) All of the above -Answer
(4) Both b and c 
(5) None of these 

69. On which recent date did the Bombay Stock Exchange sensitive index, Sensex, the barometer of domestic stock market, enter its Silver Jubilee year? 
(1) December 31, 2009 
(2) December 1, 2009 
(3) January 2, 2010 -Answer
(4) January 1, 2010 
(5) January 4, 2010 

70. India, on January 1, 2010, liberalised its trade with_by slashing duties on several products like seafood, chemicals and apparel among others. 
(1) South Korea 
(2) Singapore 
(3) Thailand 
(4) Malaysia 
(5) All of the above -Answer

71. As per the data released by the Indian Institute of Foreign Trade on January 1, 2010, after a gap of 13 months, exports turned positive in November 2009. registering _ per cent growth at $13.19 billion against $11.16billion in November 200809. 
(1) 11.5 
(2) 18.2 -Answer
(3) 16.6 
(4) 17.5 
(5) 19.4 

72. SEBI. on December 31. 2009, allowed _to accept application supported blocked amount (ASBAs) to enable better participation by corporate investors and high networth individuals (HINs) in initial public offerings or rights issues. 
(1) State Bank of India 
(2) ICICI Bank 
(3) 14 banks 
(4) All of the above -Answer
(5) None of these 

73. Popular Assamese storyteller, novelist, lyricist and playwright, _, was chosen for the 20th Assam Valley Literary Award for the year 2009 for his literary excellence on December 31, 2009. 
(1) IqbalHusain 
(2) ImranShah -Answer
(3) Abhijit Ghosal 
(4) Tapan Bhattacharjee 
(5) MrinalSanyal 

74. Who among the following Britons of Indian origin were conferred with knighthood by Queen Elizabeth of England on December 31, 2009? 
a. Mota Singh 
b. Paramjit Singh Bassi 
c. Gumain Singh 
Select the correct answer using the codes given below: 
(1) All of the above 
(2) Both a and b -Answer
(3) Both a and c . 
(4) Both b and c 
(5) Only b 

75. Who among the following was/ were conferred the 2009 Karmaveer Puraskar on December 2, 2009? 
(1) K. Srinath Reddy 
(2) Manju Bharat Ram 
(3) RohiniNilekaniandTarunTejpal 
(4) Gregory Roberts 
(5) All of the above -Answer

76. Scientist Yash Pal and Project Director of Chandrayaan1 M. Annadurai were conferred with the H.K. Firodia awards for 2009 in Pune on December 23, 2009. Who among the following was/ were the early recipients? 
(1) APJ Abdul Kalam & Vijay Bhatkar 
(2) Anil Kakodkar and Raghunath Mashelkar 
(3) M.S. Swaminathan, KKasturirangan and R. Chidambaram 
(4) CNR Rao, Obaid Siddiqi and P N Tandon 
(5) All of the above -Answer

77. The Union Government, on December 30, 2009, decided to come up with a National Consumer Policy to_. 
a. Ensure uniform national and international standards in the various arms of the Central and State governments 
b. Ensure uniform national and in . temational standards in the regulatory bodies and on consumer fora 
c.To lay down the guiding principles of complaint resolution. Which of the statements given above is/are correct? 
Select the correct answer using the codes given below: 
(1) Both a and b 
(2) Only b 
(3) Only c 
(4) All of the above -Answer
(5) None of these 

78. Which state Government, on January 1, 2010, imposed a ban on holding strike in all power corporations under energy department for six months in public interest? 
(1) Delhi 
(2) Uttar Pradesh -Answer
(3) West Bengal 
(4) Andhra Pradesh 
(5) Bihar 

79. A work by Edgar Degas, called Les Choristes (The Chorus), was stolen from Musee Cantini, an exhibition in_, by thieves on December 31, 2009 
(1) Marseille -Answer
(2) Vienna 
(3) Lyon 
(4) Paris 
(5) Clipperton Island 

80. Britain, on January 2, 2010, called a summit of world leaders in London later in January 2010 to discuss the terror threat posed by _, seen as new breeding 
ground(s) for alQaeda linked extremists. 
(1) Nigeria 
(2) Yemen -Answer
(3) Syria 
(4) Lebanon 
(5) All of the above 

81. Valueadded services means 
(1) giving full value for money 
(2) better value for better price 
(3) costlier service 
(4) additional service -Answer
(5) All of these 

82. "POS" means (in marketing) 
(1) Preparation for Sales 
(2) Point of Superiority 
(3) Point of Sales -Answer
(4) Primary Outlook of Salesman 
(5) Position of Sales 

83. Effective Marketing helps in 
(1) boosting the purchases 
(2) boosting the sales -Answer
f (3) diversified business' 
(4) realisation of dreams 
(5) All of these 

84. A 'Buyer's Market' means 
(1) buyers are also sellers 
(2) sellers are also buyers 
(3) there are not sellers 
(4) demand exceeds supply 
(5) supply exceeds demand -Answer

85. The sequence of a sales process is 
(1) a call, a lead, presentation and sale 
(2) a lead, a call, presentation and sale -Answer
(3) presentation, sale, lead and call 
(4) presentation, lead, sale and call 
(5) sale, call, lead and presentation 

86. A presentation means 
(1) display of products 
(2) explaining the utility of products -Answer
(3) a gift 
(4) display of communication skills 
(5) All of these 

87. A 'lead' means 
(1) a buyer 
(2) a seller 

(3) a company intending to sell its products 
(4) a prospective buyer -Answer
(5) a disinterested buyer

88. 'Benchmark'means 
(1) products line up on bench 
(2) salesmen sitting on a bench 
(3) set standards^ -Answer
(4) marks on a bench 
(5) None of these 

89. 'Customisation' means 
(1) customers'personal accounts 
(2) customers selling goods 
(3) special products for each customer -Answer
(4) better relations' 
(5) All of these 

90. Customer Retention means 
(1) retaining the customers at the Bank for the full day 
(2) quick disposal 
(3) customers dealing with the same bank for a long time -Answer
(4) better standards 
(5) All of these 

91. This component is required to process data into information and consists of integrated circuits. 
(1) Hard disk 
(2) RAM 
(3) CPU -Answer
4) ROM 
(5) None of these 

92. One advantage of dialup Internet access is 
(1) it utilizes broadband technology 
(2) it utilizes existing telephone service 
(3) it uses a router for security -Answer
(4) modem speeds are very fast 
(5) None of these 

93. What is backup ? 
(1) Adding more components to your network 
(2) Protecting data by copying it from the original source to a different destination -Answer
(3) Filtering old data from the new data 
(4) Accessing data on tape 
(5) None of these 

94. Network components are connected to the same cable in the— — topology. 
(l)star -Answer
(2) ring 
(3) bus 
(4) mesh 
(5) mixed 

95. Two or more computers connected to each other for sharing information form a 
(1) network -Answer
(2) router 
(3) server 
(4) tunnel
(5) pipeline 

96. A computer checks the of user names and passwords for a match before granting access. 
(1) website 
(2) network 
(3) backup file 
(4) database 
(5) None of these -Answer

97. Computers that are portable and convenient for users who travel are known as 
(1) supercomputers 
(2) Laptops -Answer
(3) mini computers 
(4) file servers 
(5) None of these

98. What is the term for unsolicited email ? 
(1) newsgroup 
(2) usenet 
(3) backbone 
(4) flaming 
(5) spam -Answer

99. What type of program controls the various computer parts and allows the user to interact with the computer ? 
(1) Utility software -Answer
(2) Operating system 
(3) Word processing software 
(4) Database program 
(5) None of these 

100. Each cell in a Microsoft Office Excel document is referred to by its cell address, which is the —. 
(1) cell's column label -Answer
(2) cell's column label and worksheet tab name 
(3) cell's row label 
(4) cell's row and column labels 
(5) None of these

feedback