Convergys Placement Papers - Convergys Interview Questions and Answers

Convergys Placement Papers - Convergys Interview Questions and Answers

Category: Candidate-Experiences
Category: Candidate-Experiences
Category: Candidate-Experiences
Category: Candidate-Experiences
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Category: Interview-other
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Category: Whole-Testpaper
Category: Whole-Testpaper
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Category: Placement Preparation
Convergys-As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys. 
As a global leader in customer management, we build lasting and high impact relationships with the people we serve and the communities we touch.

Convergys Corporate Responsibility Program
Our corporate responsibility practices are tightly integrated with our culture and business and fall into six categories:

Our Shareholders 
Our trusted relationships and our business are built on uncompromised integrity and dedication to the highest ethical standards.

Our Clients 
We serve a wide range of companies in many different vertical markets, including over half of the Fortune 50.

Our People 
As a global company, our relationships with our employees are built on trust and a sincere respect for the individual.

Our Communities 
Convergys supports specific, localized giving programs in countries in which we operate.

Our Environment 
Our working environments are designed to optimize performance and efficiency while reducing energy consumption, waste and pollution. 

Our Business Partners 
We set clear expectations with business partners across our entire supply chain.

Convergys is honored by its membership in the Calvert Social Index since 2002, and the KLD Domini 400 Social Index since 2007, both financial funds comprised of socially-responsible companies that select their members based upon a number of important factors including corporate citizenship and environmental impact.
Convergys Volunteerism and Corporate Giving
Convergys is committed to improving the quality of life in communities around the world where our employees live and work. Corporate citizenship is one of our core values that is proudly embraced by our employees. Convergys' Community Action Network promotes employee volunteerism around the world, and the company funds select charitable programs annually through its Convergys Foundation. We have been internationally recognized for our strong commitment to social responsibility.
Excellence has its rewards. While we're proud of our success and our ability to deliver business-critical solutions, we also take pride in the many professional awards that demonstrate our position as an industry.
Explore our interactive timeline above to read about our awards.
2012 - Industry Recognition and Awards
Best Outsourced Provider - Call Center Excellence Awards, 2012

Convergys was recognized in part for the company's flexibility in handling unique client requirements, its talent and performance management practices, and its ability to leverage technology to ensure efficiency and automation. Established by IQPC (International Quality & Productivity Center), the Call Center Week Excellence Awards honor, recognize, and promote the most innovative call center organizations and solutions. An advisory panel of judges, comprised of industry leaders, reviewed entries in eight categories to evaluate each company's expertise in delivering a superior customer experience.

2012 Recognition and Awards
BPO Employer of the Year - International ICT Awards, 2012
This is the third time Convergys has been named the country's top Business Process Outsourcing employer since the launch of the awards ceremony in 2007. The judging committee - comprised of a diverse group of independent and knowledgeable individuals with extensive experience in the industry -- chose to recognize Convergys because of the company's leadership, strategic HR practices, continuous improvement programs, corporate social responsibility efforts, and overall support for the industry.

Service Winner - Outsourcing - CRM Magazine Service Leaders Award, 2012
For the second time in three years, CRM magazine has named Convergys the winner of its annual Service Leader Award in the Outsourcing category. Citing high scores and favorable analyst comments regarding customer satisfaction, company direction and depth of services, rich research division, and investment in multichannel support, especially social media. CRM ranked Convergys ahead of competitors Sitel, Sykes, and Teleperformance.

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