is honored by its membership in the Calvert Social Index since 2002,
and the KLD Domini 400 Social Index since 2007, both financial funds
comprised of socially-responsible companies that select their members
based upon a number of important factors including corporate citizenship
and environmental impact.
Convergys Volunteerism and Corporate Giving
Convergys is committed to improving the quality of life in communities around the world where our employees live and work. Corporate citizenship is one of our core values that is proudly embraced by our employees. Convergys' Community Action Network promotes employee volunteerism around the world, and the company funds select charitable programs annually through its Convergys Foundation. We have been internationally recognized for our strong commitment to social responsibility.
Excellence has its rewards. While we're proud of our success and our ability to deliver business-critical solutions, we also take pride in the many professional awards that demonstrate our position as an industry.
Explore our interactive timeline above to read about our awards.
2012 - Industry Recognition and Awards
Best Outsourced Provider - Call Center Excellence Awards, 2012
Convergys was recognized in part for the company's flexibility in handling unique client requirements, its talent and performance management practices, and its ability to leverage technology to ensure efficiency and automation. Established by IQPC (International Quality & Productivity Center), the Call Center Week Excellence Awards honor, recognize, and promote the most innovative call center organizations and solutions. An advisory panel of judges, comprised of industry leaders, reviewed entries in eight categories to evaluate each company's expertise in delivering a superior customer experience.
2012 Recognition and Awards
BPO Employer of the Year - International ICT Awards, 2012
This is the third time Convergys has been named the country's top Business Process Outsourcing employer since the launch of the awards ceremony in 2007. The judging committee - comprised of a diverse group of independent and knowledgeable individuals with extensive experience in the industry -- chose to recognize Convergys because of the company's leadership, strategic HR practices, continuous improvement programs, corporate social responsibility efforts, and overall support for the industry.
Service Winner - Outsourcing - CRM Magazine Service Leaders Award, 2012
For the second time in three years, CRM magazine has named Convergys the winner of its annual Service Leader Award in the Outsourcing category. Citing high scores and favorable analyst comments regarding customer satisfaction, company direction and depth of services, rich research division, and investment in multichannel support, especially social media. CRM ranked Convergys ahead of competitors Sitel, Sykes, and Teleperformance.