AXA Technology Services
To ensure that all AXA stakeholders have access and can process information efficiently and cost effectively.
Created in January 2002, AXA Technology Services is a fully-owned AXA Group subsidiary. Its objective is to provide AXA Group companies with high-quality IT and telecommunications infrastructure management services.
As an in-house service provider, our aim is to:
Improve operational effectiveness and assist our Clients in achieving the most efficient use of their IT infrastructure
Standardize and consolidate all infrastructure platforms and establish best practices for Service Delivery processes
Provide financial models that support our customers’ business decision making and IT governance processes
Be proactive in proposing new workstation technologies and mobile solutions
Leverage the R&D strength of our partners to provide innovative services to support the differentiation strategies of our Clients
Be the first line of defense in terms of IT, security and risk management
Harness our size and global scale, with our vendors and suppliers, to create a competitive advantage
Contribute to position IT within the AXA Group as a key player for reducing our carbon footprint
Reduce ongoing operational costs while delivering consistent, high quality service
Shared values and attitudes
3 key attitudes: Available, Attentive, Reliable. 5 values: Team Spirit, Integrity, Innovation, Pragmatism, Professionalism.
Who better than AXA Technology Services’ staff can illustrate how to reconcile these key attitudes and values daily.
At the heart of our Clients approach
AXA’s corporate ambition is to become the preferred company of its clients, its employees and its shareholders.
To achieve this goal, the quality and performance of the IT infrastructure management services are critical. In the Financial Protection business, the production line equivalent is the IT system, enabling AXA’s employees and distributors to deliver the service expected by clients each day.
AXA Technology Services is one of the main players involved in ensuring the quality of this information system.
That is why we are committed to providing:
Quality of service, regularly monitored through Service Level Agreements and Customer Scope surveys, Price competitiveness, below market price in the financial services industry, regularly benchmarked by a third-party company, Customer centricity, to proactively manage client expectations and act as active advisors,
Expertise and professionalism, thanks to our dedicated teams.
Within AXA Technology Services, the way we deliver these 4 commitments is guided by 3 core attitudes in our daily actions:
Available / We are there when our customers need us.
Attentive / We put ourselves in our customer’s shoes.
Reliable / We say what we do and do what we say.
Consolidation, rationalization and transversality
AXA Technology Services was born out of the consolidation of the various teams managing IT infrastructures in AXA Group companies around the world. Grouping them together in this way has made it possible to rationalize in-house operating processes, which have become transversal, while generating savings and improving quality.. AXA Technology Services has based its processes on ITIL (Information Technology Infrastructure Library) best practices, and uses 6 Sigma methodology to improve them.
To further strengthen this convergence, AXA Technology Services has grouped its companies together within an organization built around five divisions:
North America (US, Canada, Mexico)
Northern Europe (Germany, Belgium)
Central Europe (UK, Switzerland, Eastern countries)
Southern Europe (France, Italy, Spain, Portugal, Morocco)
Asia-Pacific (Australia, Hong Kong, India, Japan)
AXA Technology Services: a responsible business
Committed to safeguarding the world around us, integrating the environment and supporting social philanthropy and responsible practices.
AXA Technology Services’ commitment to implementing a sustainable development strategy is built around two foundations:
The Green Computing program, aimed at optimizing the AXA Group's IT resources in line with the principles of sustainable development,
Social volunteering through the AXA Hearts In Action association.
AXA Hearts In Action: a voluntary commitment by staff on community outreach initiatives
AXA created AXA Hearts In Action, grouping together staff from around the world looking to make a personal commitment outside of their work time on volunteering actions with existing associations.
AXA Hearts In Action builds bridges between these associations and the company's employees who wish to participate as volunteers in community outreach initiatives.
AXA Hearts In Action covers a wide range of fields, from disability to health, assistance for victims of natural disasters, and social exclusion.
For more details : http://www.axa-tech.com